Tag Archive for: Virtual Care

Telehealth for Behavioral Health Care is Used More Than Ever Before

From ALLtech medical provider Regence

The U.S. health care system has experienced a rapid increase in the use of telehealth over the past two years for both mental and physical health. While telehealth existed before the COVID-19 public health emergency, it only represented a less than 1% of outpatient visits. At the peak of the pandemic, telehealth use jumped to 40% for mental health and substance use outpatient visits, and 11% for physical health visits. At Regence, we saw telehealth visits increase eight times for behavioral health care from 2019 to 2021. Today telehealth visits for mental health and substance use continue to rise, meanwhile telehealth visits for physical health have declined after in-person options resumed.

Many experts believe telehealth’s popularity will continue. Telehealth has been especially helpful in meeting patient needs for behavioral health care, including improved access to care. In fact, studies have shown telehealth therapy to be as effective as in-person care for treating various mental health conditions like moderate depression and anxiety. Given the popularity and benefits of telehealth, it’s important to understand what it is and how best to use this care option.

Understanding telehealth for behavioral health care needs

Behavioral health telehealth care services can be provided by a licensed therapist or counselor by phone, video calls and text messages. Since there is no need to travel to a specific location for a telehealth visit, treatment can occur wherever is most convenient, like the comfort of home. This is helpful for people who have mobility issues and leaving home is difficult, creating a barrier to receiving care.

Also, when you can do a virtual appointment from wherever you are, it’s often easier to schedule times. Telehealth has been exceptionally helpful in rural areas where there are few mental health practices in the area and driving long distances for care is a big burden. In 2021, 55% of rural mental health and substance use outpatient visits were delivered by telehealth compared to 35% in urban areas. Telehealth may also be a little more approachable for some who are new to seeking care because it is only a few clicks away rather than traveling to an appointment.

Although telehealth brings many advantages, it might not be for every person and need. Sometimes in-person therapy visits are more advantageous than telehealth. Telehealth isn’t the right choice for people experiencing severe or complex symptoms of mental health or substance use conditions that require close and direct care. Providers and patients may find it harder to pick up on body signals, facial expressions and other real-life signals. Using technology also isn’t for everyone and can create frustration or make the care experience less comfortable. Ultimately, some people and situations may benefit more from in-person therapy.

ALLtech members can access a spectrum of behavioral health resources

Whether you need occasional emotional support or ongoing mental health care, ALLtech offers a variety of programs to prevent, identify and treat mental health and substance use disorders. Members enrolled in medical through Regence can visit virtually with a counselor or psychiatrist 24/7 through MDLIVE. Download MDLIVE Behavioral Health flyer.

ALLtech members also have access to counseling through Wellspring EAP, which includes the option to access virtual behavioral health counseling through BetterHelp.

To learn more about options available to ALLtech members, visit the ALLtech Wellness Resources page or sign in to your Regence account at regence.com.

Get Access to Fast, Convenient and Accurate Virtual Care Through ALLtech

Start the New Year strong by making sure you’re signed up for virtual care so it’s available for you when you need it most. At just $0 co-pay on most medical plans through ALLtech, it’s a choice that can save you money and time, offering access to doctors, counselors, psychiatrists or dermatologists at your convenience by phone, video or mobile app.

Watch the above video to learn how MDLIVE provides fast, convenient and accurate care using its 5-part formula, then download the MDLIVE app to register and get access to the broad range of services that include:

Primary Care

Consult with a board-certified doctor who will diagnose and treat non-emergency medical conditions, prescribe medications and send prescriptions to your pharmacy. Some common ailments that can be treated include cold/flu, allergies and headaches. For a detailed list, view our Welcome to MDLIVE flyer.

Behavioral Health Care

Through ALLtech, members can talk to a licensed counselor or psychiatrist from their home, office or on the go, to treat issues such as stress, depression, eating disorders, grief and loss, and more. The confidential, convenient online therapy is available 24/7 via the MDLIVE app. To learn more, download the MDLIVE Behavioral Health flyer.

Dermatology

ALLtech members have 24/7 access to a network of leading, board-certified dermatologists who can diagnose and treat more than 3,000 skin, hair and nail conditions online. A visit takes less than 10 minutes to complete, compared to waiting days, weeks or even months to visit with a dermatologist in-person. See our post Virtual Dermatology Visits Now Available Through ALLtech to learn more, or visit the MDLIVE Dermatology page.

Substance Use Disorder

MDLIVE partners with Boulder Care to offer a unique virtual care model that provides access 24/7 to substance use disorder treatment. Learn more in our article ALLtech Addresses Substance Use Disorder with Unique Virtual Care Model or visit Boulder.Care/Regence.

Learn More

To login or learn more, go to MDLIVE.com/Regence-WA or MDLIVE.com/Asuris

On the Go This Summer? Virtual Care is There 24/7 for ALLtech Members

When you’re enrolled in ALLtech, accessing health care is easy whether you’re in the office, at home or on the go with virtual care at $0 co-pay on most plans.

Through MDLIVE, members enrolled in medical through Regence BlueShield or Asuris Northwest Health have 24/7 access to a broad range of services that include:

Primary Care

Consult with a board-certified doctor who will diagnose and treat non-emergency medical conditions, prescribe medications and send prescriptions to your pharmacy. Some common ailments that can be treated include cold/flu, allergies and headaches. For a detailed list, view our Welcome to MDLIVE flyer.

Behavioral Health Care

Through ALLtech, members can talk to a licensed counselor or psychiatrist from their home, office or on the go, to treat issues such as stress, depression, eating disorders, grief and loss, and more. The confidential, convenient online therapy is available 24/7 via the MDLIVE app. To learn more, download the MDLIVE Behavioral Health flyer.

Dermatology

ALLtech members have 24/7 access to a network of leading, board-certified dermatologists who can diagnose and treat more than 3,000 skin, hair and nail conditions online. A visit takes less than 10 minutes to complete, compared to waiting days, weeks or even months to visit with a dermatologist in-person. See our post Virtual Dermatology Visits Now Available Through ALLtech to learn more, or visit the MDLIVE Dermatology page.

Substance Use Disorder

MDLIVE partners with Boulder Care to offer a unique virtual care model that provides access 24/7 to substance use disorder treatment. Learn more in our article ALLtech Addresses Substance Use Disorder with Unique Virtual Care Model or visit Boulder.Care/Regence.

Learn More

To login or learn more, go to MDLIVE.com/Regence-WA or MDLIVE.com/Asuris

ALLtech Addresses Substance Use Disorder with Unique Virtual Care Model

From Regence.com

Addiction, or medically known as a substance use disorder, is a condition that affects far more people than many realize. In fact, more than 21 million people in the U.S. struggle with a substance use disorder, and opioid and alcohol use has risen sharply the past year. In the last 12 months alone, more than 81,000 people have died from a drug overdose – the highest number of fatal overdoses in one year ever recorded in the U.S.

Despite the growing need for treatment, access continues to be a concern. Many people find it difficult to locate nearby treatment centers or providers trained in medication-assisted therapy. Others may not have the time to seek out care, and there’s the stigma that may be associated with visiting a physical clinic in person.

ALLtech medical provider has Regence BlueShield has been working hard to reverse the trend by reducing opioid prescriptions among its membership by 51 percent. This March, it also announced a partnership with Boulder Care that provides ALLtech members with access to virtual substance use disorder treatment.

24/7 Access to Virtual Treatment

Boulder Care offers a unique model that provides access 24/7 nationwide, addressing traditional barriers to treatment caused by geography and time.

In addition to focusing on clinical outcomes, Boulder Care provides support for long-term health and wellness, as well as social determinants of health, like stable housing, employment and financial security. The organization’s model offers comprehensive treatment tailored to each participant’s unique needs, and is based around support provided by a specialized care team:

  • A doctor or nurse practitioner who specializes in addiction medicine and can address co-occurring medical and behavioral conditions with wrap-around support
  • A care advocate who can assist with insurance or pharmacy questions, as well as help patients find primary care, mental health and other providers
  • A nationally certified peer coach who has experience with recovery and can help with accessing local resources

Participants can access their dedicated care team through secure messaging, video visits, and 24/7 phone support.

Learn More

To learn more about the state of the opioid epidemic and the benefit of options like Boulder Care, please watch the above video from Regence Behavioral Health Medical Director Dr. Hossam Mahmoud and Boulder Care’s Dr. Alyson Smith.

To learn more about mental health resources and more support available to ALLtech members, see our post on Mental Health Awareness Month.

Virtual Dermatology Visits Now Available Through ALLtech

The past year has seen a lot of changes to the way we live, work and seek health care. Through it all, ALLtech has been there for members with virtual care services through MDLIVE that continue to adapt to our changing world, from offering primary and urgent care, to behavioral health therapy and now TeleDermatology.

As of May 15, 2021, ALLtech members enrolled in medical through Regence BlueShield or Asuris Northwest Health now have 24/7 access to a network of leading, board-certified dermatologists who can diagnose and treat more than 3,000 skin, hair and nail conditions online. A visit takes less than 10 minutes to complete, compared to waiting days, weeks or even months to visit with a dermatologist in-person.

Some examples of conditions that can be treated by MDLIVE dermatologists include:

  • Acne
  • Rashes
  • Suspicious spots and moles
  • Eczema
  • Warts and other abnormal bumps
  • Rosacea
  • Psoriasis
  • Inflamed or enlarged hair follicles
  • Insect bites
  • Alopecia
  • Cold sores

When you need a dermatologist right away, MDLIVE Dermatology is a convenient, effective alternative. Most patients get a diagnoses within 24 hours, and your dermatologist can send prescriptions to your nearest pharmacy.

For more information, check out the MDLIVE Dermatology FAQ or call 1 (800) 400-MDLIVE.

ALLtech Resources for Mental Health Awareness Month and Beyond

As we recognize the start of a second Mental Health Awareness Month this May in the midst of a global pandemic, ALLtech would like to draw attention to how our diverse benefits are focused on keeping your workplace healthy and well – both physically and mentally.

As our medical partner Regence* BlueShield writes in the article Bringing light to mental health: May is Mental Health Awareness Month, 1 in 5 people in the United States experiences a mental illness in a given year, and even more people have needed extra support through the stress of the pandemic.

With help from Regence and our other partners, ALLtech is able to empower members to get the care they needed, from self-guided wellness to virtual therapy. As a member of ALLtech, you have access to:

Online Behavioral Health Therapy

  • MDLive: Virtual care at $0 co-pay on most ALLtech plans includes access to a counselor or psychiatrist for confidential, convenient online therapy, available 24/7 no matter where you are by phone, secure video or via the MDLIVE app.
  • BetterHelp: Behavioral health counseling via phone, video, email or text through ALLtech’s employee assistance program, Wellspring EAP. Members also have access to Wellspring’s robust online platform and other services that are focused on reducing stress and improving members’ quality of life.

Manage Stress with Well-Being Apps

Virtual Therapy for Substance Use Disorders

  • Boulder Care, a virtual provider offering 24/7 care nationwide for treating substance use disorders.

For more information about the robust benefits available through ALLtech, contact us at alltech@advprofessionals.com or fill out our Get a Quote form.

*Asuris Northwest Health services ALLtech members in Asotin, Adams, Benton, Chelan, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens and Whitman counties.

Video: How Virtual Behavioral Health Visits Work for ALLtech Members

ALLtech prioritizes convenient access to health care for members, with virtual care available 24/7 at $0 co-pay on most plans through MDLIVE.

In addition to treatment for a range of non-emergency conditions including cold/flu, allergies and headaches, ALLtech members also can talk to a licensed counselor or psychiatrist from their home, office or on the go, to treat issues such as stress, depression, eating disorders, grief and loss, and more.

Learn more about How Virtual Behavioral Health Visits Work for ALLtech Members and how easy it is to get care in the above video.

ALLtech offers comprehensive and affordable health and wellness benefits designed specifically to meet the needs of both employers and their employees at growing Washington tech businesses. To learn more, visit our Health Plans section or Request a Quote.

Your Video Guide on the COVID-19 Vaccine from MDLIVE

ALLtech is thankful to our partners at MDLIVE for sharing Your Guide to the COVID-19 Vaccine: A Video FAQ.

Through its medical providers at Regence BlueShield and Asuris Northwest Health, ALLtech is able to offer 24/7 virtual care at $0 copay on most plans through MDLIVE.

MDLIVE is a valuable option whether you’re experiencing COVID-19 symptoms and want to avoid exposing others, or you’re seeking non-emergency medical care but want to limit your own potential exposure.

Available by phone, secure video or mobile app, MDLIVE offers virtual primary care, psychiatry and counseling therapy, and can be used to treat a range of non-emergency conditions including cold/flu, allergies and headaches. For a list of common ailments, view our MDLIVE pdf.

To learn more about ALLtech or to get a free quote to become a member, fill out our Request a Quote form or call (206) 602-3558.

ALLtech Now Offering $0 Virtual Care Access on Most Plans

ALLtech celebrates the New Year with a great new update for members enrolled in medical coverage: As of January 1, 2021, access to virtual care through MDLIVE is available at $0 copay on most plans (not subject to deductible).

Available by phone, secure video or mobile app, MDLIVE offers 24/7 access to virtual primary care and more, including psychiatry and counseling therapy.

Through ALLtech, members can talk to a licensed counselor or psychiatrist from their home, office or on the go, to treat issues such as stress, depression, eating disorders, grief and loss, and more.

MDLIVE also can treat a range of non-emergency conditions including cold/flu, allergies and headaches. For a list of common ailments, view our MDLIVE pdf.

To learn more about the robust benefits now available to ALLtech members, view our 2021 ALLtech Brochure*. Interested in becoming a member? Fill out our Request a Quote form or call (206) 602-3558.

*For members of Asuris Northwest Health, a subsidiary of Regence BlueShield that services the Asotin, Adams, Benton, Chelan, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, and Whitman counties, please see the Asuris version of the 2021 ALLtech Brochure.

Get Help During the Holidays and Beyond with ALLtech

Convenient access to health care has always been a priority for the ALLtech Benefits Trust. During a holiday season that already has stress levels at an all-time high, ALLtech is making access even easier by further expanding its virtual care resources.

The above video from ALLtech medical provider Regence* BlueShield highlights the many virtual offerings available through the health plan, with a focus on mental health resources during this time of potentially prolonged stress.

Read more about how ALLtech’s is enhancing and improving its diverse offerings in the GeekWire article Get Help During the Holidays and Beyond with ALLtech.